Please find below Terms and Conditions, which form the basis of a contract between Kerry’s Cake Company and you the customer. Payments made to Kerry’s Cake Company are deemed by Kerry’s Cake Company as acceptance of these terms.
Cakes and Designs
My cakes are baked to order and are hand-made.
As general guidance, cupcakes and buttercream cakes should be eaten as soon as you can, preferably within 2 days. They should be eaten at room temperature and should be left in the box provided to you.
Sponge cakes decorated in fondant icing should be eaten within 5 days, but fruitcake is edible up to 6 months from delivery date. Cakes should be kept in the box provided when uncut and should be wrapped in clingfilm and placed back into said box once cut.
Some cakes may have non-edible items or toppers on them, and I advise removing these before serving the cake. This also applies to fresh flowers that are nonedible.
For fresh flowers on wedding cakes, it is best for your florist to supply these, as this allows for continuity. I can liaise directly with your florist. However please note Kerry’s Cake Company cannot accept responsibility for the flowers provided by the florist and please note that some flowers are not suitable for use as a cake decoration. Ask your florist for details and advice on the toxicity as I cannot be liable for any contamination to your wedding cakes that may arise from their use/misuse.
Any cake ordered from a picture or photo of a cake produced elsewhere can only be reproduced by me as an interpretation and will not be an exact replica. Please be aware that copyright also protects some designs, and this might mean that these designs cannot be copied.
Kerry’s Cake Company reserves the right to make minor changes to best suit a design if necessary, and these changes may not always be communicated to the customer. I will also do my best to match any colour requests for icing but cannot guarantee an exact Pantone match as colours present differently in different materials. I aim for a close-to-perfect match, but this is not always possible.
For bespoke cakes I can only create the finished article from what I interpret from the wording and images provided of your order, it’s the customer responsibility to make sure this is correct.
Allergies
Unless otherwise specified all Kerry’s cake company cakes contain dairy, gluten (wheat) and eggs and are made in an environment that handles nuts, soya, and alcohol.
My kitchen is not an allergy-free kitchen, and so I cannot guarantee that allergy-friendly cakes will not contain trace amounts of these ingredients due to the nature of production.
If a severe allergy is known, it is the customer’s responsibility to inform that guest not to eat the cake due to the possibility of trace allergens.
Kerry’s Cake Company accepts no liability for customers suffering allergic reactions from eating our cakes.
It is the customer’s responsibility to make me (Kerry) aware of any special dietary requirements that need to be accommodated in the making of their cake.
Ordering and pAYMENT
Orders will be accepted via e-mail, website enquiry form, Facebook/Instagram page or by phone.
All celebration cake orders require a non-refundable deposit of 30% to secure your order and save the date. The remaining balance can be settled on delivery via cash or card payment or beforehand via bank transfer or paypal.
All wedding cake orders require a non-refundable deposit of 30%, to secure your order and save the date. The remaining balance must be settled no later than one month before delivery.
A deposit isn’t required for orders under £50.
Delivery and Setup
All cakes will be delivered to location given when ordered. The cost of delivery will be included in your cake quote. Any changes to delivery location after quotation might be subject to an additional delivery cost.
With wedding cakes and large occasion cakes, I would like to personally set up your cake at your venue. I can liaise directly with your wedding or party coordinator at your venue to arrange this. The cost of delivery and set up will be included in your cake quote. Any changes to delivery location after quotation may be subject to an additional delivery cost.
Responsibility for your cake passes to you once it has been delivered. Kerry’s Cake Company accepts no liability for cakes that are damaged after they have been delivered to the agreed location.
Cake Storage
After delivery, please ensure that your cake is kept out of sunlight and at room temperature. Cakes with sugarpaste or sugar flowers/models should not be put in a refrigerator. Care should be taken to put cakes in marquees as close to guest arrival time as possible as marquees become very warm on sunny days.
Stacked cakes will be supported by dowels, which should be removed prior to serving.
Decoration such as sugar flowers and models/figurines are made with edible ingredients, however they may contain wires or other supports which are inedible. I advise against these items being consumed. I ask you to take responsibility for ensuring these are removed prior to serving, as I cannot take any responsibility for the non-edible items once the order has been delivered.
If I am setting up the cake for you, I will aim to do this as close to the event start time as possible.
Copyright and Data Protection
Copyright and ownership of all cake designs by Kerry Dickinson remains with “Kerry’s Cake Company” and reserve the right to use photos of these cakes for advertising purposes including but not limited to, on our website, Facebook page, social media and in other advertising materials.
Kerry’s Cake Company does not pass on your personal details to 3rd parties. I will keep your card details on file until you have paid in full. Once your order has been delivered, any credit/debit card details are destroyed.
Cancellations/Amendments/ Postponements Policy
All deposits are non-refundable and non-transferrable except in exceptional circumstances, for example, if we are unable to fulfil your order as agreed.
Any amendments you wish to make to your cake design need adequate notice and these amendments cannot be guaranteed. Significant amendments may incur an additional cost, and the balance will be adjusted accordingly.
In the event of a cancelation of an order the deposit is non-refundable. For cakes that require full payment one-month prior to delivery, once paid, are also non-refundable, except in exceptional circumstances.
In the event of a wedding or event postponement. If you postpone more than one month prior to event date, subject to availability I will carry any money paid forward to the new date. Please be aware that I will only do this on one occasion. Any further postponements will be classed as a cancellation. Any changes to delivery location after quotation may be subject to an additional delivery cost.
Postponements may also be subject to an increase in costs, in line with the annual cost of inflation, dependant on the duration of the postponement.
Please be aware if you postpone less than one month prior to the event date, a postponement may not be possible and therefore will be treated as a cancelation. Or if possible, a fee may be applied meaning not all money paid will be transferred to a new date. This is due to work that may have already been started.
Kerry’s Cake Company has the right to not refund at all dependent on circumstances. All refunds will be carefully considered.
Complaints
Complaints are taken very seriously, and customer satisfaction is one very important to me.
Corrections and repairs to cakes including inscription mistakes, can be corrected on the same day in most cases.
You are required to give me the opportunity and must let me know of the problem on the day of delivery. Please notify me in writing, along with relevant photo if possible.
Some complaints may require further investigation and an immediate refund may not always be possible.
The maximum refund I can offer is the value of the cake. Further compensation is not available. All deposits/booking retainer fees are non-refundable.
Liability
Kerry’s Cake Company liability to you is limited to the price of the cake and I cannot be held responsible for any indirect losses which may happen as a consequence of any breach by us of these terms however arising. However, this does not include or limit in any way my liability for any matter for which it would be illegal for me to exclude, or attempt to exclude, my liability.
Events Outside My Control
I cannot be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any act, event, non-happening, omission or accident beyond our reasonable control.
Revisions
I have the right to revise and amend these terms and conditions. However, you will be subject to the terms and conditions in force at the time that you place your order with us.
